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The replacement of group 04 vehicles Factors affecting diurnal swing Estimation of stores throughput capacity and utilisation Lowton stores throughput capacity and utilisation The reliability of pressure reduction stations The North West Gas diurnal storage model A user's guide to the ROP information Viewdata system The travelling salesman method applied to courier routes in North West Gas Initial study into courier service requirements - draft report The reliability of pressure reduction stations An analysis of monthly temperature sensitivity for the grid control day-ahead forecasting model The analysis of accident statistics - a user's guide Design of the domestic gas panel monitor The new stock control system for appliance spare parts Risk analysis study of Welman house computing facilities A project management system for the business research unit Transport requirements for distribution gangs CAD outside locations The analysis of accident statistics - a user's guide CAD supervisor levels - a comparison AGI scheduling program description AGI scheduling program user guide Showroom cashiering workload in central Lancashire The diurnal storage simulation model - a review of the specifications Executive Graphics Option (EGO) user guide The analysis of accident statistics - a user's guide Forecasting and supply of distribution materials The diurnal storage simulation model 1985/86 winter review RISK Domestic/non-domestic conservation monitors Expert systems at British Gas North Western RISK Knowledge acquisition for rule-based expert systems Business research unit annual report, 1986/87 Short term demand forecasting 1987/88 MARS ENRICH (Expert Noise Reduction in Central Heating) Domestic peak load survey 1986/87 ENRICH (Expert Noise Reduction in Central Heating) user manual Preston District distribution support vehicle routing model The diurnal storage simulation model 1986/87 winter review Trials scheme for IT [information technology] expert system developments in North West Region: final report Customer service out of hours manning requirements ASTEC: the beginning of a new age Depot location in Tameside The diurnal storage simulation model 1987/88 winter review Depot location in Tameside An interim review of short term demand forecasting for winter 1986/87-1988/89 The North West Region short term demand forecasting model A summary of regional short term demand forecasting methods A proposal for marketing "RISK" outside of British Gas Results of RISK analysis for the proposed new Welman House computer centre The diurnal storage simulation model 1988/89 winter review Findings of a review of the usage of the Noisy Central Heating Expert System (ENRICH) Study into the daily temperature weightings of the region's 28 day effective temperature Recommendations for the short term demand forecasting methodology to be used during winter 1989/90 Results of risk analysis for the current computer centre at Welman House The estimated interruption of interruptible contracts - winter 1990/91 (1990 ROP) Analysis of short term demand forecasting over the Christmas-New Year period, 1989/90 Revised temperature weightings of the region's 28 day effective temperature - a residual analysis Customer service out of hours telephone requirements winter 1989/90: Gould Street Customer service out of hours telephone requirements winter 1989/90: Bolton Customer service out of hours telephone requirements winter 1989/90: Blackpool Customer service out of hours telephone requirements winter 1989/90: West Area Customer service out of hours telephone requirements winter 1989/90: East Area Customer service out of hours telephone requirements winter 1989/90: North Area Customer service out of hours telephone requirements winter 1989/90: all districts Selection of a stock management package for integration with the new supplies system A review of the short term demand forecasting model for winter 1989/90 and recommendations for winter 1990/91 The diurnal storage simulation model 1989/90 winter review Results of risk analysis on district computing facilities North Merseyside District out of hours manning requirements winter 1990/91 Wirral District out of hours manning requirements winter 1990/91 Potential savings in out of hours telephone answering staff due to centralisation on bureaux DARES II user manual DARES II technical manual BGNW district profiles Short term demand forecasting review of methodology 1990 Showroom queuing Analysis of meter reading data Roster allocation feasibility study Appliance delivery vehicle routing system specification Update of risk analysis for the current computer centre at Welman House The diurnal storage simulation model 1990/91 winter review Appliance delivery vehicle routing: preliminary evaluation of packages Basic stock control terms and methods Short term demand forecasting current model and additive model - a comparison Customer service simulation model technical report Manchester North workload simulations 1991/92 Blackpool workload simulations winter 1991/92 South Lancashire workload simulations 1991/92 Blackburn workload simulations 1991/92 Christmas scaling factors for short term demand forecasting - 1991/92 Short term demand forecasting review Short term demand forecasting summer 1992 model Operational research annual report 1991/92 The domestic gas panel monitor - a review The diurnal storage simulation model 1991/92 winter review Appliance delivery vehicle routing selection of package and evaluation The Breightmet meter workshop simulation of testing Short term demand forecasting review of winter 1991/92 day ahead forecasting model Dialcard survey - standards of service project description Estimation of monthly billed tariff customers BGNW external reward survey BGNW external reward survey Bolton workload simulations 1992/93 Lakeland workload simulations winter 1992/93 Manchester North workload simulations summer 1992 and winter 1992/93 Manchester South workload simulations winter 1992/93 North Merseyside workload simulations winter 1992/93 South Lancashire workload simulations summer 1992 and winter 1992/93 Stockport/Tameside workload simulations winter 1992/93 Operational research control system technical guide Operational research control system user manual Proposal for a centralised GTS management database A guide to consultancy skills within operational research Operational research annual report 1992 and work plan 1993 BGNW use of extended customer histories in profile estimation of quarterly accounts Simulation of the CAD telephone bureau at Gould Street Simulation of the Spa Road customer enquiry telephone bureau Findings of a second review of the usage of the Expert System - ENRICH Lakeland manpower planning system phase I - project report Lakeland manpower planning system version 1.0 - user guide New supply estimates review of weights United gas procedures (version 1.0) The diurnal storage simulation model 1994 RP update Appliance delivery vehicle routing re-evaluation of routemaster Transmission work scheduling system specification Simulation of the Spa Road out of hours telephone operation Showroom scheduling system user guide version 1.0 The day ahead demand forecasting model - winter 1993/94 BGNW external reward survey Roster allocation system user guide - version 1.0 Roster allocation system technical guide - version 1.0 Evaluation of SEP preliminary investigation Domestic gas panel monitor focus database (version 1.0) Customer service simulation model revised technical report Customer service simulation model summary of 1993 results Procedure for interrupting special agreement customers user guide Short term demand forecasting Christmas and New Year 1993/94 Simulation of the Spa Road CAD telephone bureau Operational research annual report 1993 and work plan 1994 Showroom scheduling system user guide version 1.1 Project costing expert system programmer's guide Project costing expert system user guide Estimated accounts procedures (version 1.0) Radio room out of hours switching simulation BGNW Murco - technical notes DARES II user manual DARES II technical manual Project control in the Operational Research Section Switching simulation model technical documentation Diurnal swing for third party Lakeland manpower planning system version 1.0 - programmer's guide Transco service engineer requirements (draft) Transport workshop location model (including Wirral/Mid-Cheshire district study) Estimation of diurnal storage requirements for the PS2 statement PC MURCO user guide Showroom scheduling system user guide version 1.5 Appliance spare parts program documentation Transmission work scheduling system programmer's guide Transmission work scheduling system user guide Transmission work scheduling final report Showroom scheduling system programmer's guide Showroom scheduling system project report